Refund policy

RETURNS / CANCELLATIONS / EXCHANGES

All products are made to order and produced specifically for each customer.

For this reason, we are unable to accept returns, exchanges, or cancellations once an order has been placed. If your item arrives damaged or faulty, please follow the process below. 

DAMAGED ORDERS

We take great care in packaging and shipping your prints, but in the rare case your order arrives damaged, please follow our policy below:

1. Reporting Damage

  • All claims for damaged items must be submitted within 14 days of receiving your order.
  • Clear photographic evidence of the damage (both the item and packaging) must be provided to process your claim.

2. Refunds & Replacements by Print Size

  • Unframed A5, A4, A3 Prints: Eligible for either a refund or a replacement (customer’s choice).

  • A1, A2, 40x50cm, 50x70cm, Square Prints & Framed Prints: Eligible for replacement only. Refunds are not available for these sizes.

3. Process

  1. Contact us via email (chantelle@refinedspaces.uk) with your order number and photos of the damage.

  2. Our team will review your claim within 3 - 5 business days.

  3. Once approved:

    • Refunds (where applicable) will be processed back to your original payment method.

    • Replacements will be reprinted and shipped at no extra cost.

4. Exclusions

  • Claims submitted without photos will not be accepted

SALE ITEMS

  • Any item marked as “SECONDS” in the product title is considered a final sale.

  • These items are sold as-is, often at a reduced price due to minor imperfections.

  • No refunds, returns, or replacements will be issued for Seconds items.

 

Please email chantelle@refinedspaces.uk if you need more information.